If you have forgotten your password or you have entered it incorrectly, you will see a message saying 'Invalid login. Please check your company code, username and password.'
If you cannot remember your Company Code and/or User Name, you can click 'Remind Me'. A message is displayed enabling you to enter an email address to which your Company Code and User Name will be sent.
If you have forgotten your password you will have 3 attempts at getting the password right before your account becomes locked. Clicking the “Reset Password” button will email a new password to you (provided there is an email address associated with your User Name).
After entering this new password and clicking “Login Online”, you will be prompted to enter a new password. Your new password must be between 8 and 25 characters in length. It must contain at least 1 letter and at least 1 number. No other symbol or punctuation is valid.
Your company administrator can reset your password and update your email address, or alternatively contact the Audatex Service Desk for assistance on 0118 923 5666.